Creating a Support Ticket

Getting Help from Authors or Our Team

AppTrovo has a built-in support ticket system for getting help with purchased products.

How to Create a Ticket

1. Go to Dashboard → Support Tickets.
2. Click New Ticket.
3. Select the product you need help with (or "General" for platform issues).
4. Choose a category (Bug Report, Feature Request, Installation Help, etc.).
5. Describe your issue in detail and attach screenshots if helpful.
6. Click Submit.

Response Times

• Author support: Varies by author (typically 24–48 hours) and requires an active support period.
• Platform support: We aim to respond within 24 hours on business days.

Tips for Faster Resolution

• Include the exact error message you are seeing.
• Mention your server environment (PHP version, database, hosting provider).
• Include screenshots where relevant.
• Describe what you have already tried.

If your support period has ended, extend support to reach the author again.