Refund Policy

Refund Policy

Last Updated: April 1, 2026

We want you to be satisfied with your purchases on AppTrovo. If something isn't right, here's how our refund process works.

Eligibility — You May Request a Refund If:

  • The product is significantly different from its description or preview
  • The product has a critical bug or defect that the author cannot or will not fix
  • There are undisclosed compatibility issues (e.g., requires a specific framework version not mentioned)
  • The product does not function as demonstrated in the live demo
  • You were charged incorrectly (duplicate charge, wrong amount)

Not Eligible for Refund:

  • You changed your mind after purchase
  • You lack the technical skills to install or use the product (consider hiring the author instead)
  • You've downloaded and extensively used the product
  • The issue is caused by your hosting environment, not the product itself
  • You found a cheaper alternative elsewhere
  • The request is made more than 30 days after purchase

Automatic Refund Approval

Refunds that meet ALL of the following criteria are processed automatically:

  • Order amount is $25 or less
  • Requested within 7 days of purchase
  • Product has not been downloaded
  • No previous refunds in the past 90 days

All other refund requests are reviewed by our team, typically within 1-2 business days.

How to Request a Refund

  1. Go to your Dashboard → Purchases
  2. Find the order and click "Request Refund"
  3. Select a reason and provide details about the issue
  4. Our team (or the automatic system) will review and respond

Refund Processing

  • Approved refunds are returned to your original payment method
  • Processing time: 5-10 business days depending on your bank
  • The associated license key is automatically deactivated upon refund
  • Author earnings are adjusted to reflect the refund

Disputes

If your refund request is denied and you disagree with the decision, you can open a dispute. Disputes are mediated by our team. If the buyer never downloaded the product and the dispute is within 14 days, it may be automatically resolved in the buyer's favor.

Last updated April 13, 2026